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How often do you find yourself saying “all our information is on our website” a day? We’re willing to bet that it’s more than a handful. There’s no disadvantage to be found from boosting your appointment booking availability, so don’t hold back on making an online booking platform a part of your online business strategy. It means immediately removing any bottleneck within your booking procedure and unlocking the true potential of your business. Online booking and appointment scheduling platforms like BookingLive, on the other hand, offer the distinct advantage of letting customers book anytime and anywhere they see fit, on whatever device they’re using. No matter which way you cut it, that’s a bottleneck that can stifle success and reduce revenue.
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This will not only free up your time but also may open up a new revenue stream. Not to mention the fact that only one caller can book at a time, unless your operating multiple phone lines (which, in turn, require more staff to deal with). Most telephone booking systems rely on customers calling during office hours, but for many people, they simply don’t have the time to book whilst they’re in the middle of their work day. One of the major advantages of online booking page is that with phone-based booking software, you’re introducing a huge bottleneck into your business that can prevent customers from placing their bookings with you. Removing the bottleneck of phone booking systems That’s a huge advantage of online booking platforms, and one which can greatly benefit your business.Ģ. You might not consider this a problem with customer service staff on hand, but consider the man hours which could be released by moving to an online booking platform.īecause BookingLive is fully automated, if there’s space available for a given date, your customer can choose their options, pick a date and time, pay and receive an email confirmation without any human interaction on your end – freeing up your staff to do more valuable things with their time.
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The demands of a phone-based booking system require a member of your staff is constantly available to handle bookings. When you think about the workflow of your customer service staff, it’s plain to see that an awful lot of time is taken up handling phone calls from people looking to book, explaining options to customers and managing schedules. Online booking systems save your staff time Online booking systems like BookingLive work by providing a secure and customisable booking platform by which your customers can see event availability, book and pay directly via credit card all on your site.Īs a supplier of online booking platforms for customers both big and small, we’ve seen the impact an online booking platform can have on a business, boosting sales and greatly simplifying the booking procedure for both customers and staff.ġ. We speak, of course, about bringing appointments online, accepting payments and implementing online bookings. Needless to say, there’s a better way of doing things. Removing the bottleneck of phone booking systems 3.
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Online booking systems and scheduling software save your staff time 2. We’re aware that sometimes, the advantages of online booking systems might not be immediately obvious. That’s why we’ve put together this guide to share with you the advantages and disadvantages of an online booking system.ġ. When it comes to taking bookings, that means many don’t stray from old fashioned telephone-based systems and scheduling tools, which typically require members of staff on hand to coordinate and organise bookings manually in real-time. Advantages and Disadvantages of Online Booking Systemsįor many companies that take bookings, there’s an unspoken rule – if it’s working well enough, don’t fix it.